Return and Exchange Policy

1. Return and Exchange Period

  • Contact the official website for returns and exchanges within the 7-day appreciation period (including the day of receipt).
  • Special case: If a ring is the wrong size, you must also contact the official website within the same period.

2. Return and Exchange Conditions

  • Earrings, necklaces, and bracelets are personal items, and have undergone strict quality inspection before shipment. No returns or exchanges are accepted after sale, except for the following:

a. The product was damaged during shipping: This includes missing stones, discoloration, or obvious damage (small scratches on 925 silver are normal. Also, 925 silver needles are softer, so if bent, they can be straightened by hand or by contacting us).

b. The received product does not match the order.

  • The product must be returned to its original condition, including the original packaging, product, accessories, gifts, and all accompanying documents, complete and undamaged. Used or damaged items will not be accepted for return.
  • Incorrect ring size: Only size exchanges are accepted. The product must be returned in its original packaging, and the shipping cost will be borne by the consumer.
  • Live stream and pre-order cutoff items: Orders cannot be cancelled after placement, but ring sizes can be changed before the order cutoff. No changes or cancellations are allowed after the cutoff. Please confirm before placing an order.
  • Customized and made-to-order jewelry: No returns or exchanges are accepted.

Return and Exchange Process

1. Application for Returns and Exchanges

  • Customers must contact customer service within 7 days of receiving the product to submit a return or exchange request. Please provide your order number, product name, problem description, and reason for return/exchange.
  • Customer Service Information: EMAIL: reso.collect@gmail.com / LINE ID: @938qmulv

2. Application Review

  • Upon receiving the application, customer service will review it within 3 business days to confirm if the product meets the return/exchange conditions (e.g., product unopened, undamaged).

3. Product Return

  • If the application is approved, customer service will provide logistics information and instructions for the return/exchange. Customers must return the product within 7 days of receiving the instructions. The product must be in its original packaging and include all accessories and the invoice.

4. Product Inspection

  • Upon receiving the returned product, the merchant will inspect it to ensure it meets the return/exchange conditions. This process typically takes 5 business days.

5. Processing Returns and Exchanges

  • If the product passes inspection, the merchant will process the return or exchange according to the customer's choice.
  • Return: The refund will be processed to the customer's original payment method within 7 business days after the inspection is completed.
  • Exchange: The new product will be dispatched within 3 business days after the inspection is completed, and a tracking number will be provided.

6. Customer Notification

  • The merchant will notify the customer of the return/exchange outcome and subsequent actions via email or phone.