1. Order Processing

Orders will be processed within 1-5 business days (excluding holidays) after order and payment confirmation. For urgent orders, please contact customer service.

2. Payment Methods

This website supports secure payment methods such as credit cards and e-wallets.

3. Shipping Information

After order confirmation, items will be shipped within 3-7 business days. Actual delivery time depends on the shipping region.

4. Return and Exchange Policy

For personal items such as earrings, necklaces, bracelets, and rings, returns or exchanges are not accepted unless the item is damaged or an incorrect item was received. If a ring size is incorrect, an exchange can be requested. For detailed return and exchange information, please refer to the "Return and Exchange Terms and Process" page.

5. Product Care

•    S925 sterling silver naturally oxidizes and tarnishes, which is normal. You can use a silver polishing cloth to restore its luster.
•    925 silver needles are soft; if the item is slightly bent, you can gently adjust it.
•    When not wearing, please wipe clean and store properly to avoid contact with air.
•    Avoid wearing silver jewelry when in contact with hot springs, seawater, perfume, cosmetics, and other chemicals to extend its lifespan.

6. Anti-Fraud Statement

•    Fraud Prevention Reminder: Reso will not ask you to provide ATM settings or credit card customer service phone information. Please be vigilant if you receive calls from numbers starting with a "+" sign.
•    Precautionary Measures: If you receive calls suspected of impersonating Reso customer service or bank personnel, do not provide account or credit card information. If necessary, you can dial the 165 anti-fraud hotline for verification.
•    Contact Information: If you have any questions, please contact us via Reso Line Official or Email (reso.collect@gmail.com).

Thank you for your support, and happy shopping!